Richmond Member Rewards

Help

I have a general membership enquiry. Who can I contact?

Please contact the Richmond Membership Team on (03) 9426 4400 or email us at membership@richmondfc.com.au (Monday – Friday, 9am-5pm).

I have a product &/or order enquiry. Who can I contact?

We’d love to help you with your query. You can contact the Membership Team on (03) 9426 4400 or email us at membership@richmondfc.com.au (Monday – Friday, 9am-5pm).

I am selecting my entitlements & see credit. What is this for & can I use it?

As part of your membership entitlements, you can choose to redeem your standard core pack or choose credit. This credit can be used towards redeeming any of our exclusive membership items on the portal.

How can I apply credit to my order?

If you choose credit, the credit amount available to you will be shown in the top right-hand corner of the Richmond Member Rewards website. Simply progress through the website as prompted and select your items, then apply your credits at checkout.

If you see plenty of items you like on the portal, you can continue to shop over your credit amount. Your credit with then be applied at the checkout and deducted off your total. Please note shipping charges may apply for purchases over your credit amount.

Can I use credits for postage/shipping?

If you select a 'Core Pack', you will not be charged for shipping unless you purchase any other items from the portal.
If you choose 'credit' or 'credit + card', you will need to allocate a portion of your credit to cover shipping.

For example, if you select $50 credit, you can spend $40 on anything in the portal and use $10 of your credit to cover shipping.

Does credit get removed?

Your credit will expire on August 31, 2024

How can I personalise my own Membership items?

Selected items can be personalised with your name. Simply insert your required name/s within our product page(s) prior to adding your item/s to cart.

What are the delivery timings for my order?

Your membership items are made to order. For standard delivery, please allow 3-7 weeks for delivery. You will be sent an email when your order is on its way.

I can see credit at the top of my screen however it’s not being added to my shopping cart. How can I proceed?

Available credits are not automatically added to your order. Please ensure you apply your credits at the checkout before finalising your purchase.

Why can’t I see ‘ADD TO CART’ for various membership items?

For any item with multiple design options, please click on your preferred design. ADD TO CART button will then appear for you to proceed. Personalised items will also need an entry added.

I submitted my order however didn’t receive an order confirmation. What do I do?

Please go to Account Dashboard by clicking on your name in the top right corner. Here, you can view your recent order. Alternatively, please contact us at membership@richmondfc.com.au or on (03) 9426 4400 (Monday – Friday, 9am-5pm).

I haven’t received my order yet. Who can I contact?

If your order has been sent you will have received a dispatch email, this email contains a tracking number and link. Please follow this link and input your tracking number to monitor your delivery. Please note if your parcel has had an unsuccessful delivery attempt/s, this will be returned to us for confirmation & re-sending out to you. Please contact the Richmond Membership Team on (03) 9426 4400 or email us at membership@richmondfc.com.au (Monday – Friday, 9am-5pm).

I received my delivery however there is an item/s that is missing/damaged. Who can I contact?

Please contact us by submitting a Request-a-Call here, membership@richmondfc.com.au or (03) 9426 4400 (Monday – Friday, 9am-5pm).

I’d like a refund or to make a change to my order. Who can I contact?

Please contact us by submitting a Request-a-Call here, membership@richmondfc.com.au or (03) 9426 4400 (Monday – Friday, 9am-5pm).