We’d love to help you with your query. You can contact the Membership Team on (03) 9426 4400 or email us at membership@richmondfc.com.au (Monday – Friday, 9am-5pm).

This credit is available for you to use within this shop and has been provided as part of your Membership.

If you choose credit, the credit amount available to you will be shown in the top right-hand corner of the Richmond Member Rewards website. Simply progress through the website as prompted and select your items, then apply your credits at checkout.

If you see plenty of items you like on the portal, you can continue to shop over your credit amount. Your credit with then be applied at the checkout and deducted off your total. Please note shipping charges may apply for purchases over your credit amount.

If you select a 'Core Pack', you will not be charged for shipping unless you purchase any other items from the portal.
If you choose 'credit' or 'credit + card', you will need to allocate a portion of your credit to cover shipping.

For example, if you select $50 credit, you can spend $40 on anything in the portal and use $10 of your credit to cover shipping.

Your credit will expire on August 31, 2025

Selected items can be personalised with your name. Simply insert your required name/s within our product page(s) prior to adding your item/s to cart.

Your membership items are made to order. For standard delivery, please allow 10-20 business days for delivery. For express delivery, please allow 8-15 business days for delivery. You will be sent an email when your order is on its way.

Available credits are not automatically added to your order. Please ensure you apply your credits at the checkout before finalising your purchase.

For any item with multiple design options, please click on your preferred design. ADD TO CART button will then appear for you to proceed. Personalised items will also need an entry added.

Please go to Account Dashboard by clicking on your name in the top right corner. Here, you can view your recent order. Alternatively, please contact us at membership@richmondfc.com.au or on (03) 9426 4400 (Monday – Friday, 9am-5pm).

If your order has been sent you will have received a dispatch email, this email contains a tracking number and link. Please follow this link and input your tracking number to monitor your delivery. Please note if your parcel has had an unsuccessful delivery attempt/s, this will be returned to us for confirmation & re-sending out to you. Please contact the Richmond Membership Team on (03) 9426 4400 or email us at membership@richmondfc.com.au (Monday – Friday, 9am-5pm).

Please contact us by submitting a Request-a-Call here, membership@richmondfc.com.au or (03) 9426 4400 (Monday – Friday, 9am-5pm).

Please contact us by submitting a Request-a-Call here, membership@richmondfc.com.au or (03) 9426 4400 (Monday – Friday, 9am-5pm).