INSPECTION OF GOODS
It is the customer’s responsibility to immediately inspect all goods upon receipt. Proof of purchase is necessary for an exchange. If eligible, please note that in the case of items being sent or returned, postage and handling costs will be at the charge of the purchaser. Richmond FC will not be held responsible for items lost in transit.
Faulty Items
If the item is faulty or is damaged the customer can send a photo/video of the faulty item to the customer service team [cust.supp.email] and upon confirmation a replacement item will be sent to the customer. Please allow 7-10 business days for Richmond Member Rewards to send out a replacement. Refund or credits will not be payable for faulty items.
Exchanging a Size
No refunds will be paid if you have ordered the wrong size. The customer may exchange the product for the correct size within 14 days of receiving the product by posting the product back to the nominated address. Please email membership@richmondfc.com.au for address details. The customer must include with the item a completed exchange form which will be sent with the address details. The item must not have been worn and the tags still attached. Please allow 7-10 working days for RichmondFC to send the exchange on receipt of returned item and properly completed exchange form. Items with personalisation will not be accepted for refund or exchange in these circumstances.
PERSONALISED ITEMS
It is the customer’s responsibility to ensure all details submitted with an order are correct, including correct spelling, font type, choice or numbers and colours. Richmond FC will not be held responsible if the customer provides incorrect information.
CONSUMER GUARANTEES
Our Refund and Exchange Policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality (ie faulty), is not fit for its purpose, or is different from its description or sample, then you may be eligible for a refund or exchange.
If you have purchased a product with a major fault, you have the right to ask for your choice of a repair, replacement or refund. If you purchased a product with a minor fault, we can choose to offer to repair the product within a reasonable time or give you replacement or refund. If the item is faulty the customer can send a photo/video of the faulty item to the customer service team membership@richmondfc.com.au and upon confirmation the team will contact you. Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase. Please allow 7-10 working days for RichmondFC to send out a replacement item.
For more information: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund